First Quantum Minerals
Salta, Argentina
Job description:
Key Responsibilities
ERP Support and Service Delivery
Provide first line and second-line functional support for Oracle JD Edwards EnterpriseOne and ancillary technologies across multiple operational sites.
Analyze, troubleshoot, and resolve ERP-related incidents and service requests in accordance with established Service Level Agreements (SLAs) and service delivery frameworks.
Maintain accurate and timely updates within the Service Desk system.
Provide subject matter expertise and guidance to business users regarding ERP functionality, best practices, and system utilization.
Business Requirements Analysis and Solution Support
Engage with business users to understand operational challenges, requirements, and system improvement opportunities.
Analyze user requirements and design practical, business-aligned ERP solutions.
Support user reported incidents and service requests, system configuration changes,...