ERP Support Specialist- JDE

Job description:

Key Responsibilities

• ERP Support and Service Delivery

• Provide first line and second-line functional support for Oracle JD Edwards EnterpriseOne and ancillary technologies across multiple operational sites.

• Analyze, troubleshoot, and resolve ERP-related incidents and service requests in accordance with established Service Level Agreements (SLAs) and service delivery frameworks.

• Maintain accurate and timely updates within the Service Desk system.

Provide subject matter expertise and guidance to business users regarding ERP functionality, best practices, and system utilization.

Business Requirements Analysis and Solution Support

• Engage with business users to understand operational challenges, requirements, and system improvement opportunities.

• Analyze user requirements and design practical, business-aligned ERP solutions.

• Support user reported incidents and service requests, system configuration changes, enhancements, and solution deployments in collaboration with solution design and development teams.

• Participate in solution testing, including unit testing, system integration testing, and user acceptance testing. 

ERP Security and Compliance

• Assist in ERP security design, user access provisioning, and periodic security reviews.

• Ensure ERP security structures comply with internal governance policies and audit requirements.

• Support segregation of duties (SoD) monitoring and remediation initiatives.

Training and Knowledge Management

• Deliver user training sessions and support onboarding initiatives for ERP and integrated technologies.

• Develop and maintain training materials, user guides, and system documentation.

• Promote knowledge sharing and continuous learning among user communities and support teams.

Ancillary Systems and Integration Support

• Provide support for ERP-integrated systems, including workflow platforms, SAP Ariba, and other associated enterprise technologies.

• Assist with monitoring and troubleshooting integration points between JD Edwards and ancillary applications.

• Support testing and implementation of integration changes and enhancements.

Continuous Improvement and Professional Development

• Stay current with JD Edwards product developments, system enhancements, and industry best practices.

• Maintain knowledge of operational business environments across supported mining operations.

• Participate in ERP improvement initiatives and technology upgrade projects.

Documentation and Governance

• Maintain and update system documentation, process documentation, and knowledge base articles.

• Ensure compliance with ERP and ICT governance standards, project methodologies, and change management procedures.

• Contribute to audit preparation and compliance reporting when required.

Qualifications and Experience

Education

• Formal qualifications in Business Administration, Information Systems, Supply Chain Management, Finance, or related field.

Experience

• 5–10 years of experience supporting Oracle JD Edwards EnterpriseOne ERP systems.

• Experience supporting integrated enterprise technologies such as workflow platforms and SAP Ariba is advantageous.

• Experience working within structured service delivery or IT support frameworks.

• Experience supporting multi-site or multinational operations, preferably within mining, manufacturing, or heavy industry environments.

Technical Skills

• Strong functional knowledge of Oracle JD Edwards EnterpriseOne modules.

• Understanding of ERP integrations and associated enterprise technologies.

• Experience with ERP security administration and access controls.

• Familiarity with Service Desk tools and incident management systems.

• Knowledge of system testing methodologies and documentation standards.

Competencies

Language

• Native Spanish.

• Expert level Written and spoken English.

Systems

• Oracle JD Edwards Enterprise1 Version 9.2 required

• K-Rise or similar workflow platform recommended

• SAP/Ariba recommended

• AI Tools integrated with ERP systems

• ERP reporting tools

• PowerBI

Core Competencies

• Strong analytical and problem-solving skills

• Customer-focused service delivery mindset

• Effective stakeholder engagement and communication skills

• Ability to work independently and collaboratively across geographically dispersed teams

• Strong attention to detail and documentation discipline

• Adaptability to changing business and technology environments

Behavioral Competencies

• Proactive and solution-oriented approach

• Strong organizational and time management skills

• Continuous learning and professional development mindset

• Ability to manage priorities within structured service delivery environments